WebContractor Ltd is committed to safeguarding the privacy of our website visitors, customers, suppliers, partners and prospects; this policy sets out how we will treat your personal information.
This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
What information do we collect?
It is in our legitimate business interests to collect, store and use personal information to market our software to relevant businesses, identify potential partners and suppliers and respond to requests via our website, email and social media.
We may collect, store and use the following kinds of personal information depending on your preferences:
- Information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
- Information that you provide to us to subscribe to our website services, and email newsletters
- Any other information that you choose to send to us via our website site, email or social media
- Business contact information for potential customers, suppliers and partners
Our data sources
When we did not obtain personal data directly from you, we gather data from a range of sources to enable us to identify potential customers, suppliers and partners.
These sources include third-party data brokers, our existing customers, partners and suppliers and via our research team who use public domain, business-focused sources.
These include company websites, Companies House, business-focused data services and business networking websites where the information is likely to have been published directly by the individual (or on their behalf by a third party with authority to do so) and where the data is likely to have been published for business purposes or with the expectation that third parties may process this personal data for business purposes, including marketing.
Any personal data gathered by our research team relates to adult individuals engaged in business and contains information relating specifically to that business activity, we do not gather any special category data. All the data we gather is held in our secure CRM system, which is governed by our own strict data control and management policies.
Using your personal information
We may use your personal information to:
- Administer the webcontractor.com website
- Send you email notifications you have consented to receive
- Send to you our newsletter and other marketing communications you have consented to receive relating to our business by email or similar technology (you can inform us at any time if you no longer require marketing communications)
- Deal with enquiries and complaints made by or about you relating to the website
- Contact you by telephone with details of our software
- Contact you by email with details of our software
- Send postal marketing communications we think will be of interest to you
- For internal administration, training, quality assurance and legal reporting
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for direct marketing.
Using your personal information – Lawful Basis
Personal Information Used
|Answer your queries or complaints||All the personal information we collect||We have a legal obligation to provide complaint handling services.|
|Staff training||All the personal information we collect||We have a legitimate interest to improve the services we provide and ensure our team meet our quality standards.|
|Inform you about products and services that may be of interest to you||All personal information we collect or are sent||
We have a legitimate interest to identify new customers and inform them of services that may be of interest to them.
Our team may contact you by telephone to discuss our software that may be relevant to you.
We may contact you by email with details of our software that may be relevant to you.
We hold email data within our secure CRM. If you would rather not hear from us, please follow the unsubscribe link within the email or reply directly asking to be removed. You can opt out of these communications at any time.
We may also contact you through the post. Full unsubscribe and privacy information is provided on each mail piece. You can opt-out of postal communications at any time.
We record our telephone calls for internal administration, training, quality assurance and to meet our legal reporting obligations.
Recordings are stored within secure cloud infrastructure for no longer than 1 year unless our engagement extends beyond this time, or we are required to do so by law.
Providing your personal data to others
In addition, we may disclose your personal information:
- To the extent that we are required to do so by law
- In connection with any legal proceedings or prospective legal proceedings
- To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk)
- To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
- To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
Security of personal information
We will take appropriate technical and organisational precautions to secure your personal data and prevent the loss, misuse, or alteration of your personal data.
We will store all the personal information you provide on our secure CRM. You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Transferring your personal information internationally
Here we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.
We may transfer your personal data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law; and we may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
The hosting facilities for our website are situated in Germany. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of each of these countries. Transfers to Germany will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-protection_en.
You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.
You have the following rights in relation to your personal information:
- The right to access - you can ask for copies of your personal data
- The right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data
- The right to erasure - you can ask us to erase your personal data
- The right to restrict processing - you can ask us to restrict the processing of your personal data
- The right to object to processing - you can object to the processing of your personal data
- The right to data portability - you can ask that we transfer your personal data to another organisation or to you
- The right to complain to a supervisory authority - you can complain about our processing of your personal data
- The right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out in the Our Details and Contact section, below.
Supply of such personal information that we hold about you will be subject to:
- The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by sending an email to us (see our Data Enquiries and Questions section).
Regardless of the marketing communication medium, we will always provide you with an opportunity and mechanism to opt out of the use of your personal information for marketing purposes.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
How long do we keep your personal information
Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will keep your personal information for as long as you wish to receive communications from us. After you opt out of receiving our communications, we will keep your personal information for a reasonable period to maintain our records and satisfy our legal obligations.
Business contact data will be retained for a minimum period of 3 years following the date of the most recent contact between you and us, and for a maximum period of 10 years following that date.
Communication data will be retained for a minimum period of 6 months following the date of the communication in question, and for a maximum period of 5 years following that date
In some cases, it is not possible to specify in advance the periods for which your personal data will be retained. We will keep your personal information for a reasonable period to maintain our records and satisfy our legal obligations.
If you grant us a licence to publish any of your personal data, we may continue to retain and publish that personal data after the end of the relevant retention period specified in this section in accordance with the applicable licence terms, subject to your data subject rights.
If we cease to publish such personal data after the end of the relevant retention period specified in this section, that personal data will be retained for a minimum period of 3 years and a maximum period of 5 years following the date that publication ceases.
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Third party websites
Our website includes hyperlinks to, and details of, third-party websites.
In general, we have no control over and are not responsible for, the privacy policies and practices of third parties.
Personal data of children
Our website and software are targeted at persons over the age of 18.
If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Our details and contact
By email at: email@example.com
By post at: WebContractor Ltd, Belle House, Unit 2 Platform 1 Victoria Mainline Station, London, SW1V 1JT
By telephone on: +44 20 3838 0303.
Data protection registration
We are registered as a data controller with the UK Information Commissioner's Office.
Our data protection registration number is: ZB303492.
Data protection officer
Our data protection officer's contact details are:
Edward Beaton, CFO, WebContractor Ltd.
020 3838 0303 | firstname.lastname@example.org
Data enquires and questions
WebContractor is fully committed to adhering to the General Data Protection Regulation (GDPR) and if you have any questions or queries regarding our approach to this legislation, or you would like to request a copy of the data we hold about you or your business, then please contact us at email@example.com.
If you are unhappy with how we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator.
We are here to help and encourage you to contact us to resolve your complaint first.
Data privacy FAQs
In this section, we run through some of the most frequently asked questions about WebContractor’s data. How we gather it, why we use it and how you can control the information we hold for you and your business.
I’ve received a telephone call, email or direct mail about WebContractor software – where did you get my data and who gave you permission to store and use it?
If you’ve received a call or email from one of our sales development team or a piece of direct mail from our marketing team, we have researched your business contact data online, from public domain business sources such as your company website or Companies House.
We store this information in our secure CRM as we have a legitimate business interest in identifying potential new customers, who may find our software relevant to their businesses.
I do not wish to receive further communications from WebContractor - how do I opt out?
If you would prefer not to receive telephone calls from WebContractor, you can opt out by informing us on the call or to stop receiving any unsolicited commercial calls, by subscribing to the Telephone Preference Service (TPS)
If you would prefer not to receive emails from our team, you can opt out of future messages by following the opt-out link in the email or by replying directly to the email asking to be removed.
If you would like to stop receiving marketing communications via post, please follow the details contained in the mail or email firstname.lastname@example.org and we will remove you from our mailing list.